- All reservations are subject to room availability.
- A valid government-issued ID or passport is required at check-in.
- Advance payment or a booking guarantee may be required during peak seasons.
- Special requests (e.g., room preferences, early check-in) are subject to availability and cannot be guaranteed.
- Check-in Time: 2:00 PM
- Check-out Time: 12:00 PM
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Guests arriving before check-in time may use hotel facilities while waiting for their rooms, where applicable.
Standard Season
- Free cancellation up to 72 hours before arrival.
- Cancellations within 72 hours will be charged one night’s accommodation.
- No-shows will be charged the full amount of the first night’s stay.
Peak Season
(April–October, Public Holidays & Festivals)
- Reservations are non-refundable unless otherwise stated.
- Date changes are subject to availability and management approval.
Due to the mountainous location of Skardu, weather conditions may affect travel.
- Guests unable to reach Skardu because of verified flight cancellations or official road closures may reschedule their booking within 6 months, subject to availability.
- Refunds for weather-related disruptions are subject to management approval and applicable booking terms.
- Guests are encouraged to purchase travel insurance for unforeseen travel interruptions.
- All international guests must present a valid passport and visa (where applicable) upon arrival.
- Registration with the relevant government authorities will be completed in accordance with the laws of Pakistan.
- Payments may be accepted in approved foreign currencies or by international credit/debit cards, subject to exchange rates and banking regulations.
- Guests are requested to respect local customs, cultural values, and environmental conservation guidelines.
- Tour operators must have a confirmed written reservation before guest arrival.
- Group rooming lists should be submitted at least 72 hours before check-in.
- Any changes in guest numbers must be communicated in advance.
- Commissions and contracted rates shall be paid according to the signed agreement.
- Damages caused by group members will be the responsibility of the tour operator or group leader.
- Full or partial advance payment may be required to confirm reservations.
- Accepted payment methods include cash, bank transfer, debit cards.
- All outstanding balances must be settled before check-out.
- Approved refunds will be processed using the original payment method.
- Refund processing may take 7–14 business days, depending on the payment provider.
- Unused services are generally non-refundable unless approved by hotel management.
- Promotional rebates cannot be combined with other discounts unless specifically stated.
The hotel may offer:
- Corporate Discounts
- Long Stay Discounts
- Group Booking Discounts
- Seasonal Promotional Offers
Only one promotional offer or discount may be applied to a reservation unless otherwise approved by management.
- Pets are not permitted inside guest rooms or public areas unless prior written approval has been granted.
- Certified service animals are welcome.
- Owners are fully responsible for any damage, excessive cleaning, or disturbance caused by their pets.
- All visitors must register at the reception desk.
- Visitors may remain in guest rooms only during permitted visiting hours.
- Overnight visitors are not allowed unless properly registered and approved by management.
- Smoking is strictly prohibited in all non-smoking rooms and indoor public areas.
- Guests violating this policy will be charged a cleaning and restoration fee.
- Guests are responsible for any damage to hotel property during their stay.
- Charges for repairs, replacement, or deep cleaning will be added to the guest’s final bill.
- The hotel is not responsible for loss of cash, jewellery, or valuables unless deposited in the hotel’s safe.
- Guests must comply with all hotel safety procedures.
- Firearms, illegal substances, and hazardous materials are strictly prohibited.
- The hotel reserves the right to deny accommodation to anyone whose behaviour threatens the safety or comfort of other guests or staff.
- Guest information is kept confidential and used only for operational and legal purposes.
- Personal data will not be shared with third parties except where required by law.
Hotel Management reserves the right to:
- Refuse service to any person violating hotel policies.
- Cancel reservations obtained through fraudulent means.
- Amend hotel policies without prior notice.
- Take appropriate action to ensure the safety, comfort, and privacy of all guests.
Child Policy
- Children under 5 years of age stay free of charge when sharing existing bedding with their parents or guardians.
- Children 5 to 11 years of age may stay at a reduced rate as per the hotel’s current child pricing policy.
- Children 12 years and above are considered adults and will be charged the applicable adult rate.
- Baby cots/cribs are available upon request, subject to availability.
- Extra beds are available at an additional charge and are subject to room type and availability.
- A maximum room occupancy limit applies and cannot be exceeded for safety reasons.
- Parents or guardians are fully responsible for the supervision and safety of their children at all times.
- The hotel is not liable for accidents or injuries resulting from inadequate supervision.
- Children must be accompanied by an adult in all public areas, including restaurants, gardens, parking areas, and recreational facilities.
- Any damage to hotel property caused by children will be charged to the parent or guardian.
- Child meal charges, where applicable, will be according to the hotel’s current restaurant pricing.
